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Privacy Policy

​Silver Helix Coaching
Last updated: 21 October 2026

1. Who I am

Silver Helix Coaching is operated by Claire Teague, an independent coach based in the United Kingdom.

I am committed to protecting your privacy and handling your personal information responsibly, in accordance with UK data protection law.

For privacy enquiries, please contact: silverhelixcoaching@gmail.com

2. Information I collect

When you contact me, book an appointment or engage in coaching, I may collect:

  • Your name, email address and contact details.

  • Information you provide when booking through Calendly.

  • Information you choose to share during coaching or in correspondence.

  • Brief notes relating to coaching sessions, where appropriate.

  • Payment and transaction records, where applicable.

I do not routinely record coaching sessions.

3. How I use your information

I use your information to respond to enquiries, arrange appointments, provide coaching services, communicate with you and maintain appropriate business records.

Depending on the circumstances, I process personal information on the basis of contractual necessity, legitimate interests or legal obligations.

Where information requires additional protection under data protection law, I will ensure an appropriate legal condition applies.

4. Confidentiality and security

Coaching conversations are confidential, subject to the exceptions outlined in our coaching agreement and any applicable legal obligations.

Any coaching notes are kept securely and used only to support our coaching work.

I take reasonable steps to protect personal information against unauthorised access, loss or misuse. I do not sell personal information.

5. Third-party services

I use Wix to host my website and Calendly to manage appointments. I may also use email, video conferencing and payment providers to deliver my services.

These providers may process information on my behalf. Where information is transferred outside the UK, appropriate data protection safeguards will apply where required.

6. How long I keep information

I keep personal information only for as long as necessary for the purposes for which it was collected, including providing coaching services, managing enquiries and meeting legal or financial obligations.

Information is securely deleted when it is no longer required.

7. Your rights

Under UK data protection law, you may have rights to access, correct, erase, restrict or object to the processing of your personal information, and to request data portability where applicable.

You can contact me using the email address above to exercise these rights.

You also have the right to complain to the Information Commissioner's Office at www.ico.org.uk.

8. Cookies

My website may use cookies and similar technologies. Further information about the cookies used, their purposes and your choices is provided in my separate Cookie Policy.

9. Changes to this policy

I may update this policy from time to time. The latest version will be available on this website.

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